Terms & Conditions
Welcome to PetalLux Atelier, Baku's leading studio for luxury floral design and botanical artistry. These Terms and Conditions govern your use of our website and services, including bespoke flower arrangements in Azerbaijan, event floral design, wedding florist services, corporate floral services, flower delivery, floral workshops, and custom flower arrangements. By accessing or using our site, you agree to be bound by these terms.
1. Introduction
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PetalLux Atelier ("we," "us," or "our"), a high-end floral design studio located at Seaside Boulevard, Building 10, Apartments 25, Baku, Azerbaijan. We specialize in luxury floral design in Baku, offering bespoke flower arrangements in Azerbaijan that transform nature's beauty into personalized botanical masterpieces.
Our services encompass a range of offerings designed to elevate every occasion, from intimate gatherings to grand celebrations. By engaging with our website at www.petalluxatelier.com or utilizing any of our services, including event floral design in Baku, wedding florist services, corporate floral services in Baku, flower delivery in Baku, floral workshops in Baku, and high-end florist options in Azerbaijan, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our services after such changes constitutes your acceptance of the revised Terms. If you do not agree with any part of these Terms, you must discontinue use of our website and services.
Our commitment to excellence in botanical artistry in Baku ensures that every interaction with PetalLux Atelier is a step toward creating memorable, artistic floral experiences. These Terms are intended to foster trust and clarity in our relationship with you, our valued client.
2. Services Description
At PetalLux Atelier, we provide a curated selection of premium floral services tailored to meet the discerning needs of our clientele. Our core offerings include:
- Bespoke Floral Arrangements: Custom-designed floral creations for personal gifts, home decor, or special occasions. Each arrangement is a unique expression of luxury floral design in Baku, utilizing the freshest blooms sourced globally to reflect your vision.
- Event & Wedding Floral Design: Comprehensive floral solutions for weddings, corporate events, and private celebrations. As a premier wedding florist in Baku, we handle everything from initial consultation to on-site installation, ensuring seamless event floral design that captivates and enchants.
- Corporate & Contract Floral Services: Ongoing floral installations and subscription services for businesses, hotels, and restaurants. Our corporate floral services in Baku are designed to enhance brand aesthetics with sophisticated, rotating displays that embody elegance and professionalism.
- Flower Delivery Service: Reliable, same-day or scheduled delivery within Baku and select international destinations. Our flower delivery in Baku service guarantees that your custom flower arrangements arrive in pristine condition, ready to delight.
- Workshops & Masterclasses: Hands-on educational experiences where participants learn the art of floral design under expert guidance. Our floral workshops in Baku cover topics from basic arrangement techniques to advanced botanical artistry, fostering creativity and skill development.
Each service is executed with the utmost care, drawing on our expertise as a high-end florist in Azerbaijan. We pride ourselves on sourcing unique, seasonal blooms and applying sophisticated design principles to create arrangements that are not merely decorative but transformative.
Availability of services may vary based on seasonality, bloom availability, and client location. We strive to accommodate all requests for bespoke flower arrangements in Azerbaijan, but reserve the right to decline or modify services as needed to maintain our standards of quality.
3. User Obligations
As a user of our website and services, you agree to comply with the following obligations to ensure a positive experience for all parties involved:
Acceptable Use: You must use our site and services solely for lawful purposes. This includes refraining from any activities that could harm our operations, such as transmitting viruses, engaging in fraudulent transactions, or posting defamatory content. In the context of our luxury floral design in Baku, this means providing accurate information for orders, such as correct delivery addresses for flower delivery in Baku.
Intellectual Property: All content on our website, including images of bespoke flower arrangements in Azerbaijan, descriptions of event floral design in Baku, and materials from our floral workshops in Baku, is the exclusive property of PetalLux Atelier or our licensors. You may not reproduce, distribute, or commercially exploit this content without our prior written consent. Personal use, such as saving images for inspiration in planning wedding florist services, is permitted provided it does not infringe on our rights.
Accuracy of Information: When booking services like corporate floral services in Baku or custom flower arrangements, you agree to provide truthful and complete information. Misrepresentation may result in order cancellation or additional fees.
Age Restrictions: Our services, particularly high-end florist options in Azerbaijan involving alcohol-infused arrangements or workshops, are intended for individuals aged 18 and above. By using our site, you confirm you meet this requirement.
We encourage respectful communication during consultations for botanical artistry in Baku, as our team is dedicated to crafting personalized experiences that exceed expectations.
4. Payment & Cancellations
Our payment and cancellation policies are designed to balance flexibility with the perishable nature of our products, ensuring fairness for both PetalLux Atelier and our clients seeking luxury floral design in Baku.
Payment Terms: All services require payment in full or a deposit as specified at the time of booking. We accept major credit cards, bank transfers, and select digital payment methods. Prices for bespoke flower arrangements in Azerbaijan are quoted in Azerbaijani Manat (AZN) and may include VAT where applicable. For international clients utilizing our flower delivery in Baku, currency conversion fees may apply.
Deposits and Refunds: A non-refundable deposit of 50% is required for event floral design in Baku and wedding florist services to secure materials and designer time. Full payment is due 7 days prior to the event. Refunds for cancelled custom flower arrangements are processed minus any incurred costs for sourcing unique blooms.
Cancellation Policy: Cancellations for corporate floral services in Baku must be made 48 hours in advance to avoid charges. For floral workshops in Baku, a full refund is available up to 14 days before the scheduled date; thereafter, a 50% fee applies. Event bookings, including high-end florist options in Azerbaijan, require 30 days' notice for full refund, with graduated penalties for shorter periods to account for preparation time.
Late Payments: Overdue payments may incur a 1.5% monthly interest charge. We reserve the right to suspend services until payment is received.
These policies reflect our dedication to botanical artistry in Baku, where time-sensitive sourcing and design ensure unparalleled quality in every creation.
5. Limitation of Liability
PetalLux Atelier strives to deliver exceptional service, but as with any creative endeavor involving natural elements, certain limitations apply to our liability.
To the fullest extent permitted by law, PetalLux Atelier, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or goodwill. This includes scenarios related to bespoke flower arrangements in Azerbaijan where bloom availability affects design outcomes.
Our total liability for any claim shall not exceed the amount paid by you for the specific service in question, such as event floral design in Baku or corporate floral services. We are not responsible for allergies, sensitivities, or personal injuries resulting from our floral products, though we advise disclosing any such concerns during consultation for wedding florist services.
For flower delivery in Baku, we cannot guarantee outcomes due to external factors like traffic or weather, but we commit to reasonable efforts to mitigate delays. In floral workshops in Baku, participants assume responsibility for their actions, and we provide necessary safety instructions.
Our high-end florist options in Azerbaijan are crafted with care, but natural variations in flowers mean exact replicas cannot be guaranteed. These limitations protect our ability to innovate in botanical artistry while maintaining trust with clients seeking custom flower arrangements.
Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, or fraud.
6. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes arising from or related to your use of our services, including luxury floral design in Baku or bespoke flower arrangements in Azerbaijan, shall be subject to the exclusive jurisdiction of the courts in Baku, Azerbaijan.
We encourage amicable resolution of any issues through direct communication with our team at +90 505 111 2232 or hello@petalluxatelier.com. Should litigation be necessary, Azerbaijani law will apply without regard to conflict of laws principles.
This governing framework ensures that our operations as a high-end florist in Azerbaijan remain aligned with local standards, providing clarity for clients engaging in event floral design, corporate floral services, and beyond.
7. Additional Provisions
Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters affecting bloom supplies for custom flower arrangements or public health crises impacting floral workshops in Baku.
Severability: If any provision of these Terms is found invalid, the remaining provisions remain in full effect.
Entire Agreement: These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PetalLux Atelier regarding our services.
Contact Us: For questions about these Terms or our luxury floral design in Baku, please contact us at the address above. We value your feedback and are committed to fostering lasting relationships through exceptional botanical artistry.
Thank you for choosing PetalLux Atelier. We look forward to creating beauty with you.